Pravidlá poskytovania refundácií

Return and Refund Policy

 

1. Right to Withdraw from the Contract You have the right to withdraw from the contract and return the goods within 14 days of delivery, without giving a reason. The item must be unused, in its original packaging, and in the same condition as when received.

2. Return Procedure

   • Contact us at [your email] to announce the return.

   • Securely pack the goods and send them to our address.

   • Upon receipt and inspection of the goods, we will refund you within 7 business days.

3. Cost of Return

   • The cost of returning the goods is paid by the customer, unless the goods are damaged or incorrect.

   • If you have received a damaged or incorrect item, we will cover the return shipping cost.

4. Non-returnable Items

   • Custom or personalized products.

   • Opened or used products (unless damaged).

   • Goods that cannot be returned for hygienic reasons.

5. Refunds

   • Once the return is approved, you will receive a refund via the same payment method you used for the purchase.

   • Refunds usually take 3-7 business days to appear in your account.

6. Contact If you have any questions, please contact us at:

   • 📧 [your email]

   • 📍 [your return address]